Consumer Product Promotion On SMS

2009-09-12T15:39:00.000+05:30

Cuosomized IVRS

Interactive Voice Responce System

IVR is a technology that automates interaction with telephone callers. The technology uses pre-recorded voice prompts and menus to present information and options to callers and touch-tone telephone keypad entry to gather responses. IVR solutions have a unique feature where it is possible to set rules and receive only the required information which is communicated so as to avoid clutter.
VoiceGate is the pioneer in IVR solutions in the country and has been consistently measuring up to the expectations of its clients. With flexibility as its strength, VoiceGate employs advanced technology to offer IVR solutions that enable greater efficiency and call processing capabilities.
VoiceGate’s dedicated team of software professionals and R&D engineers have developed customized IVR systems at its development center in Hyderabad. Ranging from automatic complaint booking to highly complicated MF NAV announcement and “TV contest on phone” systems, VoiceGate’s IVR solutions are based on principles of open architecture. Depending on the level of complexity built into the system, the solutions offer the required flexibility to suit specific requirements of a customer. Open architecture also allows easy scalability and modification-capacity to the technologies, resulting in higher customer loyalty. Each IVR solution is built from scratch using scientific computer languages such as C++, VC++; databases such as Oracle, My SQL; signaling such as E1-R2MF, ISDN PRI, SS7 and hardware from Dialogic.

Benefits
Provides users with IVR prompts in multiple languages
Offers users enhanced convenience by using a telephone interface and a customIVR programs
Helps create reporting for efficient operations and customer management
Reduces costs, improves business efficiency
Improves customer service and client retention rates
Provides comprehensive agent care on the web
http://www.voicegateindia.com/products/products.html

2009-09-12T12:27:00.000+05:30

Call Logger - What is VoiceCall Recorder?

Voice Recorder, Call Recorder, Call Monitor, Call Logger Public:

To keep track of all incoming and outgoing calls from your phone and store details of all conversations made, all you have to do is switch to VoiceGate Call Logger - a swift and effective technology that records every number, every word, every time. The product allows marking of conversations as “reviewed” or previously read and enables easy sharing of files via e-mail or Internet connection. The product enables quality monitoring by recording call information such as call duration, start and end time of all calls (in-bound and out-bound) always. Call Logger helps improve customer satisfaction and enhance retention levels by continuously monitoring, reviewing, evaluating and scoring caller/agent interactions. Managers can retain top performers by using VoiceGate Call Logger’s audio and screen capture as a powerful coaching and professional development tool.

Advantages of Call Logger facility

Enhances the customer experience and improves customer loyalty and retention through efficient call handling and processing
Acts as a powerful management and marketing tool and helps in maximizing revenues through enhanced voice and data management by accurately capturing required information and delivering it to you in a timely and easy-to-use manner
Offers enhanced security by capturing every call always and safeguarding valuable information, through an advanced, tamper-proof mechanism.
Highly recommended for: Asset Exchanges, Banking, Car Dealers, Cement Companies, Clinics Commodities, Customer Support, Doctors, Financial Institutions, Insurance, Investment, Lawyers, Money Transactions, Police, Professional Services, Quality Monitoring, Securities Small Business, Telecommunications, Transaction, Verification, Transportation, Utilities.

http://www.voicegateindia.com/products/products.html

How to record VoiceCalls

2009-09-12T10:59:00.000+05:30

How to record VoiceCalls

For Special offers:
praveen@voicegateindia.com

Want to become reseller:
+91 94910 43738

2009-09-10T13:11:00.001+05:30

Consumer Products Promotion via SMS

It would be very beneficiary, for instance, if I can order my burger from KFC ... Qasim, you can certainly sell your ideas here and that's what this place is ... The other type being PULL SMS, whereby the user is given a short-code to send ... is an acute lack of interest in this business sector due to two reasons. ...
I feel that we greatly lack in this segment, either our companies are not patched with latest solutions or our users are not that much aware…but my point lies in the fact that we, as a nation, had never thought of using cellular phones few years back, but now the scenario is different. Similarly, we never had though that the world would become a village before internet based networked world and Bill Gate’s windows based operating system.

Theory is that you offer the luxury, and if it makes some sense, soon it will become a necessity…leave the awareness part to the consumer. They will learn it themselves if your service has the potential.

We have examples around us, such as, Q-Cash in Abu Dhabi, a service through which users will be able to pay their taxi fare by sending an SMS, a system introduced by a famous taxi system working there. And there is no innovation involved in this, a very simple (but centralized) procedure is adopted. The said taxi company will introduce “Q-Cash Card”, with some credit in it (like we used to have in our calling cards), and you can send an SMS to a designated number to get your fare deducted from the card. This way, you can pay your fare without carrying cash and without worrying the change that you normally give away to taxi drivers.

Similarly, in coming days, operators can offer some extra out of our simple SMS services, such as, auto response, auto forward SMS…GSM packet based longer text messages and so on…We are already discussing mobile banking options, but now these projects are supposed to be taken to the ground…so we may get benefited of these.

Hope that cellular companies will think forward to bring in some innovations, rather than just shouting the number of customers or the dancing averts.

And You can also promote your business over SMS and can reach millions of people with just 5 piase per SMS. And you can also take responce of your business how best are your products.

And you can do much more with your Innovative thoughts.

PULL service across India single number 55352
Interested? : praveen@voicegateindia.com